What is your financial policy?
What payment options are offered?
Payment for services is due at the time services are rendered from all uninsured patients unless payment arrangements have been approved in advance by our staff.
WE ACCEPT CASH, CHECKS, VISA, MASTERCARD, and AMEX
We participate in most insurance programs, including Uniform, Premera, Regence, Aetna, Medicare, First Choice, etc. If you have medical insurance, we are anxious to help you receive your maximum allowable benefits. We reserve the right to accept or deny assignment of insurance benefits. If we accept assignment of benefits it is your responsibility to supply our office with a copy of your current insurance card. We must emphasize that our relationship is with you, not your insurance company. We are not a party to that contract. It is your responsibility to call the insurance company and verify insurance coverage for services at this office. In some cases, we can call your insurance as a courtesy to you. All benefits quoted are a general outline and are not a guarantee of payment. While the filing of insurance claims is a courtesy that we extend to you, the balance on your account is 100% your responsibility. Please keep in mind that some of the services provided may be non-covered services. Some services may not be considered reasonable and/or necessary by Medicare or other medical insurances.
INSURANCE PAYMENTS DELAYS
In the event we do accept assignment of benefits and your insurance company has not paid your account in full within 60 days, you will be expected to pay your balance. If your insurance company later pays, we will refund your payment. Alternatively, you may be asked to assist us in resolving issues with your insurance company to avoid holding you responsible for unpaid claims.
CHANGES IN INSURANCE COVERAGE
If you have a change in insurance coverage, it is your responsibility to make sure we have all of the pertinent information on file. Any expenses not covered by your insurance plan will be billed to you.
HHC is currently closed to additional adults on Medicaid. Children with Medicaid are welcome. Please understand that we may not always be able to continue your care with that payment source.
NON-PARTICIPATING INSURANCE PLANS
If HHC does not participate with your insurance plan, there are several options are available:
- You may pay the balance in full today and request an itemized statement of the visit and file a claim with your insurance.
- We can file a claim to your insurance company on your behalf.
- You may contact our billing office to set-up a payment arrangement splitting today’s balance into two equal monthly payments. Self-addressed dated envelopes will be provided.
USUAL AND CUSTOMARY
Our charges are based on the usual and customary rates and generally considered to fall within the acceptable range by most insurance companies.
The clinic will accept assignments for Medicare patients. Medicare will only cover hearing testing (restrictions apply); they will NOT COVER new hearing aids and any adjustments to your current ones.
It is your responsibility to inform us of the carrier’s name and address, contact person, telephone number, and claim number. It is to be understood that you are 100% responsible for services not covered by your Worker’s Compensation Plan.
NEW-BORN INSURANCE COVERAGE
It is your responsibility to make sure your newborn child is added to your insurance. If you do not have your child added to your insurance plan, you will be considered a self-pay patient and payment in full will be expected from you.
CO-PAYS AND DEDUCTIBLES
Co-pays and deductibles are your responsibility – no exclusions. Be advised that your account may be sent to an outside collection agency even for a small balance if it is not settled by the due date.
“NO-SHOW” AND CANCELLED APPOINTMENTS
If you are unable to keep your scheduled appointment PLEASE be courteous by canceling or rescheduling at least 24 hours in advance. Failure to do so results in higher costs and inconvenience to other patients.
COLLECTION LETTERS AND PAYMENT PLANS
If you receive a collection letter from us the most important thing you can do is contact us. We will assist you in setting up satisfactory payment arrangements. We realize that temporary financial problems may affect timely payment of your account. If such problems do arise, we encourage you to contact us promptly for assistance in the management of your account. Payment plans are available by contacting our Billing Office at (360) 754-0305 Monday through Thursday between the hours of 8:30 AM and 4:30 PM.